Verbo ELT

PRIVACY POLICY

Last Updated: June 23, 2026

Welcome to our Verbo ELT AI English Language Tutor App (the “App”, “we”, “us”, or “our”). We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

Please read this Privacy Policy carefully. By creating an account or using the App, you explicitly consent to the collection, use, and sharing of your data as described herein.

1. INFORMATION WE COLLECT

We only collect information that is necessary to provide and improve your English learning experience.

  • Account Information: Name, email address, and account passwords created during registration.
  • Voice & Audio Data: Recorded audio clips and voice inputs generated when you practice pronunciation, speaking, or fluency exercises.
  • Text Inputs: Chat logs, typed text, essays, answers, and messages submitted to the AI tutor.
  • Usage Data: Lesson progress, test scores, vocabulary lists, app feature usage, and session durations.
  • Technical Device Data: IP address, device type, operating system version, and unique device identifiers.

2. HOW WE USE YOUR INFORMATION

We process your personal data based on your consent and our legitimate operational needs:

  • To deliver real-time AI feedback on your speech, text, grammar, and pronunciation.
  • To track, save, and display your language learning progress over time.
  • To securely process and route text/voice queries to our AI infrastructure.
  • To analyze aggregated, strictly anonymized user data to improve our internal teaching methodologies.
  • To send system updates, security alerts, and customer support communications.

3. THIRD-PARTY PROCESSING & CROSS-BORDER DATA TRANSFERS

To provide real-time automated tutoring, your text and voice data must be shared with external technology partners.

  • AI Infrastructure Providers: We securely route your voice and text inputs to trusted third-party AI services (such as OpenAI, Google Cloud, or Microsoft Azure) for instant analysis.
  • Data Training Restriction: Our legal agreements ensure that these third-party processors are contractually prohibited from using your personal data to train their public or commercial AI models.
  • Cross-Border Transfers: Because our cloud infrastructure and AI processors operate globally, your information will be transferred to, stored, and processed in servers located outside of Bangladesh and South Asia. By using the App, you consent to this international transfer.

4. AGE RESTRICTION (USERS AGED 13+ ONLY)

Our App is explicitly designed for individuals who are 13 years of age or older.

  • We do not knowingly collect or solicit personal data from anyone under the age of 13.
  • If we discover that we have inadvertently collected personal data from a child under 13, we will delete that information from our servers and third-party databases immediately.

5. DATA RETENTION AND DELETION

  • Account Data: We retain your account and learning history for as long as your account remains active.
  • Voice Deletion: Raw audio recordings are converted to text and automated feedback instantly. The raw audio files are purged or anonymized within 30 days of processing.
  • Account Erasure: You can request the permanent deletion of your account at any time through the App settings or by emailing our Grievance Officer. Your data will be wiped entirely within 30 days of your request.

6. YOUR RIGHTS (SOUTH ASIA REGIONAL COMPLIANCE)

In accordance with regional data protection principles (including India’s DPDPA and Bangladesh’s legal frameworks), you hold the following rights:

  • Right to Access: You can request a summary of the personal data we hold about you.
  • Right to Correction: You can update or correct inaccurate personal details in your profile.
  • Right to Withdraw Consent: You can withdraw your consent to data processing at any time by deleting your account.

7. DATA SECURITY

We implement industry-standard administrative, technical, and physical security measures to protect your personal data. This includes utilizing HTTPS/TLS encryption during the transit of your voice and text inputs to our servers. However, please note that no digital transmission or storage system can be guaranteed 100% secure.

8. CONTACT US & GRIEVANCE OFFICER

If you have any questions, complaints, or wish to exercise your data rights, please contact our designated Grievance Officer:

  • Email: support@verboelt.com
  • Mailing Address: Flat-104, House-292, Road-4, Avenu-3, DOHS Mirpur-12